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Delivery/Collection at pick-up points

Delivery services and collection at pick-up points are only available in Mauritius.

  1. Only one delivery address is allowed per order placed.
  2. Door-to-door delivery is Rs 350 for orders of less than Rs 2,000 and is free for orders greater or equal to Rs 2,000
  3. The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order.
  4. We endeavour to deliver within 2 clear working days from the date of the order.
  5. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.
  6. If no one is present to take delivery at the delivery address, we will endeavour to make a second attempt at delivery on the next working day. Should we be unsuccessful at delivery on this second attempt, your order will be redirected to TheBrandhouse warehouse, and our customer care will contact you.

Collection points

  1. Collection of products at the pick-up points (“collection”) is free. The pick-up points to-date are the 26 Galaxy Stores across the island:

    1. Galaxy Beau Bassin – 1A, Serge Alfred Street, Beau Bassin
    2. Galaxy Bagatelle 1 – Bagatell Mall, Bagatelle
    3. Galaxy Bagatelle 2 – Bagatelle Mall, Bagatelle
    4. Galaxy Phoenix – Phoenix Mall, Phoenix
    5. Galaxy Chemin Grenier – Route Royale Chemin Grenier
    6. Galaxy Flacq – Market Road, Centre de Flacq
    7. Galaxy Super U Flacq – Flacq Cœur de Ville, Avenue President Francois Mitterand Centre de Flacq
    8. Galaxy Goodlands 1 – Route Royale, Goodlands
    9. Galaxy Goodlands 2 – Route Royale, Goodlands
    10. Galaxy Grand Baie – Richmond Hill Complex, Grand Baie
    11. Galaxy Mahebourg – Rue des Creoles, Mahebourg
    12. Galaxy Edith – Edith Cavell Street, Port Louis
    13. Galaxy Victoria Urban Terminal- Urban Terminal, Port Louis
    14. Galaxy Curepipe – Route Royale, Curepipe
    15. Galaxy Quatre Bornes – Orchard Centre, Quatre Bornes
    16. Galaxy Riviere des Anguilles – Barack Road, Rivieredes Anguilles
    17. Galaxy Rose Belle – Route Royale, Opp Windsor College, Rose Belle
    18. Galaxy Rose Hill – 435 Royal Road, Rose Hill
    19. Galaxy St Pierre – Kendra St Pierre
    20. Galaxy Tamarin – Coeur Cap Tamarin, Tamarin
    21. Galaxy Trianon – Trianon Shopping Centre, Trianon
    22. Galaxy Triolet – Route Royale, Triolet
    23. Galaxy Bo Valon – Bo’Valon Mall Centre commercial, Grand Port
    24. Galaxy Plaisance Mall-Plaisance Shopping Mall, Rose Belle
    25. Galaxy Vacoas Square-Quinze Carton, Vacoas
    26. Galaxy Riche Terre – Riche Terre Mall, Riche Terre
  2. We endeavour to make the products available for collection:
    1. Within 2 clear working days from the date of the order.
  3. We will notify you by email when your order is ready to be collected at your chosen pick-up point.
  4. The collection time will vary according to the opening hours of the collection point you have chosen when placing your order.

General terms

  1. Delivery and collection are made when the customer signs the delivery/collection slip.
  2. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point.
  3. For Cash transactions, if a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.
  4. For CIM transactions, collection will not be delivered to a third party but to the person who applied for CIM Finance Credit Facility
  5. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.