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Delivery Info

Delivery/Collection at pick-up points

  1. Delivery services and collection at pick-up points are only available in Mauritius.

Door-to-door delivery

  1. Only one delivery address is allowed per order placed.
  2. Door-to-door delivery is free of charge
  3. The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order.
  4. We endeavour to deliver within 2 clear working days from the date of the order.
  5. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.
  6. If no one is present to take delivery at the delivery address, we will endeavour to make a second attempt at delivery on the next working day. Should we be unsuccessful at delivery on this second attempt, your order will be redirected to TheBrandhouse’s warehouse and we will inform you accordingly by email for collection

Collection points

  1. Collection of products at the pick-up points (“collection”) is free. The pick-up points to-date are the 20 Galaxy Stores across the island:
    1. Galaxy Centre Commercial Phoenix – Phoenix
    2. Galaxy Chemin Grenier – Route Royale Chemin Grenier
    3. Galaxy Flacq – Market Road, Centre de Flacq
    4. Galaxy Super U Flacq – Flacq Cœur de Ville, Avenue President Francois Mitterand Centre de Flacq
    5. Galaxy Goodlands – Route Royale, Goodlands
    6. Galaxy Grand Baie – Richmond Hill Complex, Grand Baie
    7. Galaxy Mahebourg – Rue des Creoles, Mahebourg
    8. Galaxy Manhattan – Curepipe
    9. Galaxy Edith Cavell 1 – Edith Cavell Street, Port Louis
    10. Galaxy Edith Cavell 2 – Edith Cavell Street, Port Louis
    11. Galaxy Kinoo Square – Gare du Nord, Port Louis
    12. Galaxy Pot de Terre – Impasse Pot de Terre, Curepipe
    13. Galaxy Quatre Bornes – Orchard Centre, Quatre Bornes
    14. Galaxy Riviere des Anguilles – Barack Road, Riviere des Anguilles
    15. Galaxy Rose Belle – Route Royale, Opp Windsor College, Rose Belle
    16. Galaxy Rose Hill – 435 Royal Road, Rose Hill
    17. Galaxy St Pierre – Kendra St Pierre
    18. Galaxy Tamarin – Barachois Shopping Centre, Tamarin
    19. Galaxy Trianon – Trianon Shopping Centre, Trianon
    20. Galaxy Triolet – Route Royale, Triolet
  2. We endeavour to make the products available for collection:
    1. Within 2 clear working days from the date of the order.
  3. We will notify you by email when your order is ready to be collected at your chosen pick-up point.
  4. The collection time will vary according to the opening hours of the collection point you have chosen when placing your order.

General terms

  1. Delivery and collection is made when the customer signs the delivery/collection slip.
  2. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point.
  3. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.
  4. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.