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Terms & Conditions

Terms & Conditions

We reserve the right to update these terms and conditions at any time, without notice. Please note that should there be any discrepancy between the terms and conditions below and the contents of this website, these terms and conditions shall prevail.

  1. To place an order with us, you need to register on this website first.
  2. By registering with us, you confirm that:
    1. You agree to all the terms and conditions of this website.
  3. A registered account with us can only be in the name of one person at a time.
  4. You are required to keep your personal details accurate and updated.
  5. You are responsible for all activities and orders placed under your registered account.
  6. You may deregister with us at any time by contacting our Customer Service.
  7. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
  8. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website.
  1. To place an order with us, you need to register on this website first.
  2. By registering with us, you confirm that:
    1. You agree to all the terms and conditions of this website.
  3. A registered account with us can only be in the name of one person at a time.
  4. You are required to keep your personal details accurate and updated.
  5. You are responsible for all activities and orders placed under your registered account.
  6. You may deregister with us at any time by contacting our Customer Service.
  7. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
  8. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website.
  1. Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice.
  2. All prices are inclusive of VAT applicable at the time of your order.
  3. Hire Purchase
    1. Hire purchase is applicable only in shops
    2. Hire purchase prices may vary according to number of installment, 10% deposit may apply to some products and is subject to approval by CIM Finance.  12% APR is applicable.
  1. You should rely on the product text description when you place your order. Photographs do not form part of the contract of sale and are for guidance only.
  2. We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice.
  1. We only accept payment by Visa or MasterCard, by Bank Transfer and card on delivery
  2. All payments are made using the secure online banking of MCB MasterCard Internet Gateway Service.
  3. Your bank details are not recorded on our database and are managed solely by the secured MasterCard Internet Gateway Service.
  4. At check-out, your credit card is automatically debited with the full amount due.
  5. Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.
  1. Only one delivery address is allowed per order placed
  2. Door-to-door delivery is free for orders greater or equal to Rs 2,000 and is Rs 350 for orders of less than Rs 2,000
  3. We endeavour to deliver within 2 clear working days (Monday to Friday) upon reception of payment for bank transfers and credit card payments
  4. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.
  5. The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order.
  1. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point.
  2. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.
  3. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.
  1. Goods once sold are not exchangeable and non-refundable.
  2. You are required to check the condition and conformity of the products delivered at the time of delivery/collection.
  3. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement.
  4. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
  1. Unless otherwise expressly stated, the warranty period to the product shall be one (1) year from date of purchase
  2. The terms of warranty shall be subject to the conditions stated on the warranty certificate of each specific product purchased
  3. Customer should ensure that he receives a warranty certificate upon delivery / collection of each specific product
  1. This website may contain links to other third party websites and advertisements. If you choose to access any of these links, you will be leaving this website. We will not be responsible for any content, advertising, products or services available on any of those third party websites and advertisements. We will also not be responsible for any dealings and disputes that may arise as a result of using those said websites. Our terms and conditions and privacy policy will no longer be applicable.
  2. We reserve the right to remove any links to third party websites and advertisements at any time, without notice.
  1. We endeavour to provide you with the best service possible.
  2. However, we cannot guarantee that the service will be free from technical problems at the level of the website. If you come across any technical problem, please contact our Customer Service and we will remedy to the situation as soon as we reasonably can.
  3. There may be restricted access to the website during periods of repairs and/or maintenance.
  4. For internet safety purposes, we would encourage you to install firewalls and antivirus programs on your computer. We are not responsible for any failure in the internet or for any external intrusion.
  1. The content of this website is protected by copyrights, trademarks, database and other intellectual property rights.
  2. You may copy or store the content of this website only for your own personal, noncommercial use, provided you keep intact all copyright and proprietary notices.
  3. It is strictly prohibited to make use of this website other than for the viewing of information displayed on this website and for ordering purposes
  1. By registering with us and ordering from us, you consent to us collecting, recording and processing your personal data to process your orders, improve our service to you and to inform you of promotions and special offers. All data is collected lawfully, in accordance with the Data Protection Act 2017.
  2. We will only send you information on promotions, special offers and surveys with your express permission. If you opt in and then wish to opt out of it, you can click on the “unsubscribe” button when receiving our emailer.
  3. If you have any further queries in relation to Data Protection, please contact our Customer Service.
  4. Download our full privacy policy here.
  1. The relevant laws of Mauritius will apply to these terms and conditions and the courts of Mauritius will have exclusive jurisdiction.
  2. If any of these terms and conditions is found to be unlawful, invalid or unenforceable, it will not affect the remaining terms and conditions. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law
  1. All products purchased on galaxy.mu will be delivered safely. Our drivers will ensure contactless delivery.
  2. You will be requested to sign the delivery note with your own pen. Thanks to ensure to have your own pen at hand
  3.  Our driver will verify and take a picture of your NIC
  4.  Delivery will be done within 2 clear working days (Monday to Friday) upon payment reception for bank transfers and credit card payment.

PROMOTER

  1. This Lottery is promoted by TheBrandHouse Ltd, owner of Galaxy and Samsung BrandStore Bagatelle

PARTICIPATION

  1. Offer valid on purchase of any Samsung Washing Machine, Refrigerator, TV and Microwave oven in any Galaxy Stores, Samsung BrandStore Bagatelle or on www.galaxy.mu
  2. The invoice will be used as entry for the draws under the supervision of the Gambling Regulatory Authority (GRA) in Mid Jan 2021
  3. 1 invoice = 1 entry

PRIZE

1st Prize : Rs 200,000 CASH

2nd Prize : Rs 100,000 CASH

3rd Prize : Rs 100,000 CASH

  1. The Winners will be announced end Jan 2021.
  2. The Winners will be notified by email and/or phone call within 7 working days after the winners are announced.
  3. Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

VALIDITY

  1. 1st to 31st December 2020
  2. Invoices which are dated before and after the mentioned period will automatically be disqualified.

GENERAL TERMS

  1. By participating, the participants accept the full terms, conditions and rules of this competition.
  2. By participating, the winner authorises TheBrandHouse to publish their full name and photos in different media.
  3. Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent.
  4. Employees of TheBrandHouse or members of their immediate family are not permitted to participate.
  5. The prize is non-transferable and cannot be exchanged for cash.
  6. Contact details provided by participants should be accurate, complete and up-to-date.
  7. Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.
  8. Presentation of NIC is compulsory upon purchase in order to participate.
  9. TheBrandhouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.
  10. Results of the draw will be communicated in different online and offline media.

C’est quoi la Galaxy Cash Back ?

  1. Cumulez des roupies en achetant les produits indiqués par l’icone Galaxy Cash Back et utilisez ce montant sur votre prochain achat!

Comment s’enregistrer et bénéficier du Galaxy Cash Back?

  1. Au moment de votre achat dans un magasin Galaxy ou sur www.galaxy.mu , enregistrez-vous en présentant votre carte d’identité
  2. Assurez-vous que vos données personnelles sont à jour dans les magasins Galaxy ou en ligne. TheBrandHouse ne sera pas responsable de toute perte d’avantages résultant de détails inexacts.
  3. Les montants cumulés ne peuvent être transférés à une tierce personne.
  4. Les montants crédités ont une validité de 6 mois à partir de la date d’achat.
  5. Les montants cumulés pourront être utilisés sur les promotions en cours sauf indication contraire.
  6. Les montants cumulés ne sont ni échangeables ni remboursables.
  7. Les montants cumulés peuvent être annulée à tout moment en cas de fraude et d’utilisation non conforme au règlement.
  8. Les bénéficiaires du Galaxy Cash Back recevront le montant reçu et cumulé par SMS et acceptent volontairement que TheBrandHouse utilise des logiciels appartenant a des tiers pour le faire et ce, pour le besoin exclusif de cet exercice.
  9. Les montants cumulés pourront être utilisés uniquement sur présentation de la carte d’identité associée aux montants cumulés.
  10. TheBrandHouse se réserve le droit de modifier les termes et conditions du Galaxy Cash Back a tout moment, y compris l’annulation des montants cumulés. Aucune modification ou suppression des montants cumulés ne donnera droit a une indemnisation du titulaire.
  11. Les conditions sont exclusivement soumises à la loi mauricienne.

PROMOTER

  1. This Lottery is promoted by TheBrandHouse Ltd, owner of Galaxy.

PARTICIPATION

  1. Offer valid on purchase of any Huawei product as from Rs 5000 in all Galaxy stores and on www.galaxy.mu.
  2. The invoice will be used as entry for the draws under the supervision of the Gambling Regulatory Authority (GRA) in January 2021.
  3. 1 invoice = 1 entry

PRIZE

Participants get a chance to win:

Prize 1 – 1 winner

Family trip to Rodrigues
(2 adults/2 kids)
Includes:
Return tickets MRU – ROD – MRU
Airport Transfers
3 Nights stay on Full board basis at Cotton Bay Hotel
1 Full day tour ( Visit Port Mathurin, Chapel Camp Pintade, Pont suspendue, Francois Leguat, Zip line, visit eastern beach – includes entrance fees)

Prize 2 – 1 winner

Family weekend stay at Shanti Maurice
(2 adults/2 kids)
Junior Suite Ocean View
2 Nights
All Inclusive Basis

Prize 3 – 3 winners

1 Huawei Y8P each

Prize 4 – 10 winners

10 West Coast Catamaran trip (2 pax each)
Total 20 pax
Includes:
barbecue lunch and drinks, See Dolphins and snorkelling, Crystal Rock, Visit Benitiers Island

Prize 5 – 5 winners

5 Galaxy Vouchers (2k each)

——–

The Winners will be announced end January 2021

The Winners will be notified by email and/or phone call within 7 working days after the winners are announced.

Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

VALIDITY

  1. The game starts on the 10 December 2020 and ends 31 December 2020Invoices which are dated before and after the mentioned period will automatically be disqualified.

GENERAL TERMS

  1. By participating, the participants accept the full terms, conditions and rules of this competition.
  2. By participating, the winner authorises TheBrandHouse to publish their full name and photos in different media.
  3. Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent.
  4. Employees of TheBrandHouse or members of their immediate family are not permitted to participate.
  5. The prize is non-transferable and cannot be exchanged for cash.
  6. Contact details provided by participants should be accurate, complete and up-to-date.
  7. Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.
  8. Presentation of NIC is compulsory upon purchase in order to participate.
  9. TheBrandhouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.
  10. Results of the draw will be communicated in different online and offline media.

PROMOTER

This Lottery is promoted by TheBrandHouse Ltd, owner of Galaxy, Samsung BrandStore Bagatelle and Riche Terre

PARTICIPATION

  1. Offer valid on purchase of any products as from Rs 3,000 in any Galaxy Stores, Samsung BrandStore Bagatelle and Riche Terre or on www.galaxy.mu.
  2. Each purchase value of Rs 3,000 provides 1 entry to the lottery.
  3. The higher the value of your purchase, the more chances you get.
  4. The invoice will be used as entry for the draws under the supervision of the Gambling Regulatory Authority (GRA).

VALIDITY

  1. Period 1: 10 – 20 Dec 2020
  2. Period 2: 21 – 31 Dec 2020

Invoices which are dated before and after the mentioned period will automatically be disqualified.

PRIZE

Period 1: 10 – 20 Dec 2020: Rs 1,000,000 Cash

Period 2: 21 – 31 Dec 2020: Rs 1,000,000 Cash

  1. The Winner of period 1 will be announced 22 Dec 2020
  2. The Winner of period 2 will be announced 13 Jan 2021
  3. The Winners will be notified by email and/or phone call within 7 working days after the winners are announced.

Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

GENERAL TERMS

  1. By participating, the participants accept the full terms, conditions and rules of this competition.
  2. By participating, the winner authorises TheBrandHouse to publish their full name and photos in different media.
  3. Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent.
  4. Contact details provided by participants should be accurate, complete and up-to-date.
  5. Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.
  6. Presentation of NIC is compulsory upon purchase in order to participate.
  7. TheBrandhouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.
  8. Results of the draw will be communicated in different online and offline media.