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Terms & Conditions

Terms & Conditions

We reserve the right to update these terms and conditions at any time, without notice. Please note that should there be any discrepancy between the terms and conditions below and the contents of this website, these terms and conditions shall prevail.

  1. To place an order with us, you need to register on this website first.
  2. By registering with us, you confirm that:
    1. You agree to all the terms and conditions of this website.
  3. A registered account with us can only be in the name of one person at a time.
  4. You are required to keep your personal details accurate and updated.
  5. You are responsible for all activities and orders placed under your registered account.
  6. You may deregister with us at any time by contacting our Customer Service.
  7. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
  8. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website.
  1. Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice.
  2. All prices are inclusive of VAT applicable at the time of your order.
  3. Hire Purchase
    1. Quick & Easy online credit application
      1. add your chosen product to cart. Select CIM Finance as payment method
      2. enter your NIC number on CIM Finance portal & upload documents
      3. once approved, the contract is sent to you by mail for your signature
    2. Hire purchase prices may vary according to number of installment, 10% deposit may apply to some products and is subject to approval by CIM Finance.  12% APR is applicable.
  1. You should rely on the product text description when you place your order. Photographs do not form part of the contract of sale and are for guidance only.
  2. We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice.
  1. We accept payment by Visa or MasterCard, by Bank Transfer, by Juice, by card on delivery and by Hire Purchase.
  2. All credit card payments are made using the secure online banking of MCB MasterCard Internet Gateway Service.
  3. Your bank details are not recorded on our database and are managed solely by the secured MasterCard Internet Gateway Service.
  4. At check-out, your credit card is automatically debited with the full amount due.
  5. Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.

COVID-19 PROTOCOL : WE ARE DOING DELIVERY BUT TAKING LONGER THAN OUR NORMAL SCHEDULE. OUR TEAM WILL KEEP YOU INFORMED AT TIME OF PURCHASE. 

  1. Only one delivery address is allowed per order placed
  2. Door-to-door delivery is free for orders greater or equal to Rs 2,000 and is Rs 350 for orders of less than Rs 2,000
  3. We endeavour to deliver within 2 clear working days (Monday to Friday) upon reception of payment for bank transfers and credit card payments (THIS DOES NOT APPLY WHEN COVID-19 PROTOCOL IS IN PLACE -PLEASE REFER TO ABOVE MESSAGE)
  4. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.
  5. The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order. – NATIONAL LOCKDOWN DELIVERY DONE AT DOORSTEP ONLY
  1. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point.
  2. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.
  3. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.
  1. Goods once sold are not exchangeable and non-refundable.
  2. You are required to check the condition and conformity of the products delivered at the time of delivery/collection.
  3. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement.
  4. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
  1. Unless otherwise expressly stated, the warranty period to the product shall be one (1) year from date of purchase
  2. The terms of warranty shall be subject to the conditions stated on the warranty certificate of each specific product purchased
  3. Customer should ensure that he receives a warranty certificate upon delivery / collection of each specific product
  1. This website may contain links to other third party websites and advertisements. If you choose to access any of these links, you will be leaving this website. We will not be responsible for any content, advertising, products or services available on any of those third party websites and advertisements. We will also not be responsible for any dealings and disputes that may arise as a result of using those said websites. Our terms and conditions and privacy policy will no longer be applicable.
  2. We reserve the right to remove any links to third party websites and advertisements at any time, without notice.
  1. We endeavour to provide you with the best service possible.
  2. However, we cannot guarantee that the service will be free from technical problems at the level of the website. If you come across any technical problem, please contact our Customer Service and we will remedy to the situation as soon as we reasonably can.
  3. There may be restricted access to the website during periods of repairs and/or maintenance.
  4. For internet safety purposes, we would encourage you to install firewalls and antivirus programs on your computer. We are not responsible for any failure in the internet or for any external intrusion.
  1. The content of this website is protected by copyrights, trademarks, database and other intellectual property rights.
  2. You may copy or store the content of this website only for your own personal, noncommercial use, provided you keep intact all copyright and proprietary notices.
  3. It is strictly prohibited to make use of this website other than for the viewing of information displayed on this website and for ordering purposes
  1. By registering with us and ordering from us, you consent to us collecting, recording and processing your personal data to process your orders, improve our service to you and to inform you of promotions and special offers. All data is collected lawfully, in accordance with the Data Protection Act 2017.
  2. We will only send you information on promotions, special offers and surveys with your express permission. If you opt in and then wish to opt out of it, you can click on the “unsubscribe” button when receiving our emailer.
  3. If you have any further queries in relation to Data Protection, please contact our Customer Service.
  4. Download our full privacy policy here.
  1. The relevant laws of Mauritius will apply to these terms and conditions and the courts of Mauritius will have exclusive jurisdiction.
  2. If any of these terms and conditions is found to be unlawful, invalid or unenforceable, it will not affect the remaining terms and conditions. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law

NATIONAL LOCKDOWN : WE ARE DOING DELIVERY BUT TAKING LONGER THAN OUR NORMAL SCHEDULE. OUR TEAM WILL KEEP YOU INFORMED AT TIME OF PURCHASE

  1. All products purchased on galaxy.mu will be delivered safely at doorstep only.
  2. You will be requested to sign the delivery note with your own pen. Thanks to ensure to have your own pen at hand
  3.  Our driver will verify and take a picture of your NIC

C’est quoi la Galaxy Cash Back ?

  1. Cumulez des roupies en achetant les produits indiqués par l’icone Galaxy Cash Back et utilisez ce montant sur votre prochain achat!

Comment s’enregistrer et bénéficier du Galaxy Cash Back?

  1. Au moment de votre achat dans un magasin Galaxy ou sur www.galaxy.mu , enregistrez-vous en présentant votre carte d’identité
  2. Assurez-vous que vos données personnelles sont à jour dans les magasins Galaxy ou en ligne. TheBrandHouse ne sera pas responsable de toute perte d’avantages résultant de détails inexacts.
  3. Les montants cumulés ne peuvent être transférés à une tierce personne.
  4. Les montants crédités ont une validité de 6 mois à partir de la date d’achat.
  5. Les montants cumulés pourront être utilisés sur les promotions en cours sauf indication contraire.
  6. Les montants cumulés ne sont ni échangeables ni remboursables.
  7. Les montants cumulés peuvent être annulée à tout moment en cas de fraude et d’utilisation non conforme au règlement.
  8. Les bénéficiaires du Galaxy Cash Back recevront le montant reçu et cumulé par SMS et acceptent volontairement que TheBrandHouse utilise des logiciels appartenant a des tiers pour le faire et ce, pour le besoin exclusif de cet exercice.
  9. Les montants cumulés pourront être utilisés uniquement sur présentation de la carte d’identité associée aux montants cumulés.
  10. TheBrandHouse se réserve le droit de modifier les termes et conditions du Galaxy Cash Back a tout moment, y compris l’annulation des montants cumulés. Aucune modification ou suppression des montants cumulés ne donnera droit a une indemnisation du titulaire.
  11. Les conditions sont exclusivement soumises à la loi mauricienne.

Participation

Offer valid on purchase of any Samsung Washing Machine, Refrigerator, TV and Microwave Oven in all Galaxy Stores, Samsung BrandStore Bagatelle, Samsung Store Riche Terre and on www.galaxy.mu

    1. The invoice will be used as entry for the draws under the supervision of the Gambling Regulatory Authority (GRA) in Mid June 2021
    2. 1 invoice = 1 entry
    3. PRIZE: Samsung 65’’ 8k Qled TV and a Samsung Soundbar worth RS 220,980
    4. The Winners will be announced mid June 2021.
    5. The Winners will be notified by email and/or phone call within 7 working days after the winners are announced.
    6. Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

Validity: 13th May to 10th June

  1. Invoices which are dated before and after the mentioned period will automatically be disqualified.
  2. By participating, the participants accept the full terms, conditions and rules of this competition.
  3. By participating, the winner authorises TheBrandHouse to publish their full name and photos in different media.
  4. Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent
  5. Employees of TheBrandHouse or members of their immediate family are not permitted to participate
  6. The prize is non-transferable
  7. Contact details provided by participants should be accurate, complete and up-to-date.
  8. Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.
  9. Presentation of NIC is compulsory upon purchase in order to participate.
  10. TheBrandHouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.
  11. Results of the draw will be communicated in different online and offline media.

PROMOTER 

This Lottery is promoted by TheBrandHouse Ltd, owner of Galaxy, Samsung BrandStore Bagatelle and Riche Terre

PARTICIPATION

Offer valid on purchase of a Samsung Smartphone, Tablet or accessory as from Rs 9,000 in any Galaxy Stores, Samsung BrandStore Bagatelle and Riche Terre or on www.galaxy.mu.

1 invoice = 1 entry

VALIDITY

Period: 03 June – 07 July 2021

Week 1: 03 – 9 June

Week 2: 10 – 16 June

Week 3: 17 – 23 June

Week 4: 24 – 30 June

Week 5: 01 – 07 July

PRIZE

One Samsung Smart TV 70” 4k UHD worth Rs 59,990 every week from 3 June to 7 July.

The Winners will be announced Mid July 2021

The Winners will be notified by email and/or phone call within 7 working days after the winners are announced.

Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

GENERAL TERMS

By participating, the participants accept the full terms, conditions and rules of this competition.

By participating, the winner authorises TheBrandHouse to publish their full name and photos in different media.

Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent.

Employees of TheBrandHouse or members of their immediate family are not permitted to participate.

The prize is non-transferable and cannot be exchanged for cash.

Contact details provided by participants should be accurate, complete and up-to-date.

Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.

Presentation of NIC is compulsory upon purchase in order to participate.

TheBrandhouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.

Results of the draw will be communicated in different online and offline media.

PROMOTER

This Lottery is promoted by TheBrandHouse Ltd, owner of Galaxy Phoenix

PARTICIPATION

Offer valid on purchase of any item at Galaxy Phoenix from 2 – 4 July 2021

1 invoice = 1 entry

VALIDITY

Period: 02 – 04 July 2021

PRIZE

One JBL Flip 5

The Winner will be announced Mid July 2021

The Winner will be notified by email and/or phone call within 7 working days after the winners are announced.

Prize will be allocated only upon presentation of the original proof of purchase (invoice) and NIC at TheBrandHouse Ltd, Industrial Park 1, Riche Terre within 3 months.

GENERAL TERMS

By participating, the participants accept the full terms, conditions and rules of this competition.

By participating, the winner authorises TheBrandHouse and Phoenix Mall to publish their full name and photos in different media.

Any personal data relating to the Winner or any other participants will be used solely in accordance with the Data Protection Act and will not be disclosed to a third party without the participants’ prior consent.

Employees of TheBrandHouse or members of their immediate family are not permitted to participate.

The prize is non-transferable and cannot be exchanged for cash.

Contact details provided by participants should be accurate, complete and up-to-date.

Participants should be at least 18 years old, be a legal citizen and currently residing in Mauritius.

Presentation of NIC is compulsory upon purchase in order to participate.

TheBrandhouse reserves the right to amend any conditions of this offer at any time followed by an official communication in the different media.

Results of the draw will be communicated in different online and offline media.

1- The promoter is: TheBrandHouse Ltd, Industrial Zone 1, Riche Terre.

2- The competition is open to residents of Mauritius aged 18 years or over except employees of TheBrandHouse Ltd and their close relatives and anyone otherwise connected with the organisation.

3- There is no entry fee and no purchase necessary to enter the competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via Social Media publications.

6- Multiple entries from the same person will be accepted, unless otherwise specified.

7- Closing date for entry will be notified in the post.

8- TheBrandHouse Ltd is not responsible for entries not received for whatever reason.

9- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

10- The promoter is not responsible for any changes in prize details.

11- The prize is as stated in the contest post
The prize is as stated, and no cash or other alternatives will be offered.
The prizes are not transferable.
Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.

12- Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

13- The winner will be notified by DM on Facebook. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

14- The promoter will notify the winner when and where the prize can be collected / is delivered.

15- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered.

16- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

17- The competition and these terms and conditions will be governed by Mauritian law and any disputes will be subject to the exclusive jurisdiction of the courts of Mauritius.

18- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner, or any other entrants will be used solely in accordance with current Mauritius data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

19- The winner’s name will be available 28 days after closing date by emailing the following address: [email protected]

20- This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network. You are providing your information to TheBrandHouse Ltd and only its partners sponsoring the competition. The information provided will be used in conjunction with the following Privacy Policy found at https://www.galaxy.mu/privacy-policy/