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Terms & Conditions

Terms & Conditions

We reserve the right to update these terms and conditions at any time, without notice. Please note that should there be any discrepancy between the terms and conditions below and the contents of this website, these terms and conditions shall prevail.

  1. To place an order with us, you need to register on this website first.
  2. By registering with us, you confirm that:
    1. You agree to all the terms and conditions of this website.
  3. A registered account with us can only be in the name of one person at a time.
  4. You are required to keep your personal details accurate and updated.
  5. You are responsible for all activities and orders placed under your registered account.
  6. You may deregister with us at any time by contacting our Customer Service.
  7. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
  8. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website.
  1. Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice.
  2. All prices are inclusive of VAT applicable at the time of your order.
  3. Hire Purchase
    1. Hire purchase is applicable online
    2. Hire purchase prices may vary according to number of installment, 10% deposit may apply to some products and is subject to approval by CIM Finance.  12% APR is applicable.
  1. You should rely on the product text description when you place your order. Photographs do not form part of the contract of sale and are for guidance only.
  2. We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice.
  1. We only accept payment by Visa or MasterCard and by Bank Transfer
  2. All payments are made using the secure online banking of MCB MasterCard Internet Gateway Service.
  3. Your bank details are not recorded on our database and are managed solely by the secured MasterCard Internet Gateway Service.
  4. At check-out, your credit card is automatically debited with the full amount due.
  5. Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.
  1. Delivery services and collection at pick-up points are only available in Mauritius.
  1. Only one delivery address is allowed per order placed.
  2. Door-to-door delivery is free of charge
  3. The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order.
  4. We endeavour to deliver within 2 clear working days (Monday to Friday) from the date of the order.
  5. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.
  6. If no one is present to take delivery at the delivery address, we will endeavour to make a second attempt at delivery on the next working day. Should we be unsuccessful at delivery on this second attempt, your order will be redirected to TheBrandhouse’s warehouse and we will inform you accordingly by email for collection.
  1. Collection of products at the pick-up points (“collection”) is free. The pick-up points to-date are the 20 Galaxy Stores across the island:
    1. Galaxy Centre Commercial Phoenix – Phoenix
    2. Galaxy Chemin Grenier – Route Royale Chemin Grenier
    3. Galaxy Flacq – Market Road, Centre de Flacq
    4. Galaxy Super U Flacq – Flacq Cœur de Ville, Avenue President Francois Mitterand Centre de Flacq
    5. Galaxy Goodlands – Route Royale, Goodlands
    6. Galaxy Grand Baie – Richmond Hill Complex, Grand Baie
    7. Galaxy Mahebourg – Rue des Creoles, Mahebourg
    8. Galaxy Manhattan – Curepipe
    9. Galaxy Edith Cavell 1 – Edith Cavell Street, Port Louis
    10. Galaxy Edith Cavell 2 – Edith Cavell Street, Port Louis
    11. Galaxy Kinoo Square – Gare du Nord, Port Louis
    12. Galaxy Pot de Terre – Impasse Pot de Terre, Curepipe
    13. Galaxy Quatre Bornes – Orchard Centre, Quatre Bornes
    14. Galaxy Riviere des Anguilles – Barack Road, Riviere des Anguilles
    15. Galaxy Rose Belle – Route Royale, Opp Windsor College, Rose Belle
    16. Galaxy Rose Hill – 435 Royal Road, Rose Hill
    17. Galaxy St Pierre – Kendra St Pierre
    18. Galaxy Tamarin – Barachois Shopping Centre, Tamarin
    19. Galaxy Trianon – Trianon Shopping Centre, Trianon
    20. Galaxy Triolet – Route Royale, Triolet
  2. We endeavour to make the products available for collection:
    1. Within 2 clear working days from the date of the order.
  3. We will notify you by email when your order is ready to be collected at your chosen pick-up point.
  4. The collection time will vary according to the opening hours of the collection point you have chosen when placing your order.
  1. Delivery and collection is made when the customer signs the delivery/collection slip.
  2. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point.
  3. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.
  4. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.
  1. Goods once sold are not exchangeable and non-refundable.
  2. You are required to check the condition and conformity of the products delivered at the time of delivery/collection, i.e. before you sign the delivery/collection slip.
  3. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement.
  4. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
  1. Unless otherwise expressly stated, the warranty period to the product shall be one (1) year from date of purchase
  2. The terms of warranty shall be subject to the conditions stated on the warranty certificate of each specific product purchased
  3. Customer should ensure that he receives a warranty certificate upon delivery / collection of each specific product
  1. This website may contain links to other third party websites and advertisements. If you choose to access any of these links, you will be leaving this website. We will not be responsible for any content, advertising, products or services available on any of those third party websites and advertisements. We will also not be responsible for any dealings and disputes that may arise as a result of using those said websites. Our terms and conditions and privacy policy will no longer be applicable.
  2. We reserve the right to remove any links to third party websites and advertisements at any time, without notice.
  1. We endeavour to provide you with the best service possible.
  2. However, we cannot guarantee that the service will be free from technical problems at the level of the website. If you come across any technical problem, please contact our Customer Service and we will remedy to the situation as soon as we reasonably can.
  3. There may be restricted access to the website during periods of repairs and/or maintenance.
  4. For internet safety purposes, we would encourage you to install firewalls and antivirus programs on your computer. We are not responsible for any failure in the internet or for any external intrusion.
  1. The content of this website is protected by copyrights, trademarks, database and other intellectual property rights.
  2. You may copy or store the content of this website only for your own personal, noncommercial use, provided you keep intact all copyright and proprietary notices.
  3. It is strictly prohibited to make use of this website other than for the viewing of information displayed on this website and for ordering purposes
  1. By registering with us and ordering from us, you consent to us collecting, recording and processing your personal data to process your orders, improve our service to you and to inform you of promotions and special offers. All data is collected lawfully, in accordance with the Data Protection Act 2004.
  2. The data collected from you will be used solely by galaxy.mu. The data will not be shared with any third parties, unless passing on your details is necessary to ensure the products you ordered gets to you or the intended recipient.
  3. We will only send you information on promotions and special offers with your express permission. If you opt in and then wish to opt out of it, you can do so by contacting our Customer Service.
  4. If you have any further queries in relation to Data Protection, please contact our Customer Service.
  1. The relevant laws of Mauritius will apply to these terms and conditions and the courts of Mauritius will have exclusive jurisdiction.
  2. If any of these terms and conditions is found to be unlawful, invalid or unenforceable, it will not affect the remaining terms and conditions. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law